Refund policy

RETURN & REFUND POLICY

Returning coffee and/or tea is not allowed as it is considered perishable unless there is an issue such as a damaged delivery. 

 

Damaged Delivery: Time is of the essence, so please inspect your order upon receipt. If you receive your order and notice it is damaged, you must contact us within 48 hours for a replacement. When you contact us, submit photos of the condition of the item received. No replacements will be accepted after 48 hours.

 

Wrong Item: You receive the incorrect item,

1. If you made a mistake when placing the order, provided incorrect product information, or provided a wrong shipping address, we will send the correct item at no cost. We only ask that you cover the shipping.

 

2. We are all human, and mistakes can happen on our end, too. Our error rate is very low (0.043%). Still, we'll take responsibility if we slip up, like sending the wrong coffee/tea or packet size.

We'll cover all costs for the new coffee or tea and its shipping, send the corrected order as soon as possible, and make it right.

Shared Responsibility: Sometimes, issues that are beyond your or our control arise, such as carrier mistakes, package theft, or items reported undelivered. We will cover the coffee/tea cost up to $30.00, and you will cover the shipping. Your fresh coffee will be sent expedited.

Returning Body & Beauty: While we hope that you are always satisfied with your purchase, we realize there are times when you may need to return a product. If you need to return your product, please review the information below.

 

• Merchandise must be in its original, unopened, and unused condition.

• Returns must be made within 15 days of your receipt date for a refund.

• Please do not mail any packages C.O.D., as they will not be accepted.

• You are responsible for the return shipping and handling charges, which will not be refunded unless you receive damaged merchandise (see Damaged Products Policy).

• We regret not refunding the original shipping costs with the return.

• Mail your return to

200 East Verona Avenue, 1071, Verona, Wisconsin 53593, United States.

• Record your tracking number. We cannot refund you until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.

• All returns will be credited to the original credit card used at the time of purchase.

• Returns will be processed within 1-2 weeks of our office receiving your item.

• Allow at least two billing cycles for the credit adjustment to appear on your credit card statement.

 

• please get in touch with customer service with any questions by phone at (216) 372-3283 or by email at shipping@brewtheblend.com (M-F 10 AM - 6 PM Central Time)

 

Digital Products: Unfortunately, we cannot accept returns on sale items or gift cards.

 

Brew the Blend cares about you and your experience with us. You are our priority; we want you always to be happy with our service and products.

 

You can contact us with any shipping-related questions at shipping@brewtheblend.com; we are only one click away.